Refund Policy

    1. Refund Eligibility and Process:

    1.1. This Refund Policy governs the conditions and procedures for refunds provided by Perfect ESA Letter (“we,” “us,” or “our”) to users (“you” or “user”) who have engaged with our online ESA Letter services through the website www.perfectesaletter.com (“Website”).

    1.2. Refunds will be granted under the following circumstances:

    A)- If we are unable to provide you with a valid ESA letter within 24 hours of the purchase.

    B)- If you are determined ineligible for an ESA Letter during the eligibility verification process.

    C)- If the user initiates the refund request within 3 hours of the purchase and has not yet undergone eligibility verification, a full refund of the service fee will be processed.

    D)- In case of accidental double payment for the same ESA Letter due to a mistaken transaction or banking system glitch.

    2. Free Letter Offer for New Pet Adaptation:

    We offer a complimentary ESA letter to customers who have adopted a new pet within 7 days of purchasing their initial ESA letter. This option is available once per year.

    3. Discount Offers:

    We provide a 10% discount on our services to the following individuals:

    A)- Students (with valid proof of ongoing study)

    B)- War Veterans

    C)- Senior Citizens (aged 60 years or older)

    4. Non-Refundable Circumstances:

    Refunds will not be granted in the following scenarios:

    A)- Client’s change of mind

    B)- Landlord or Housing Society refusal to accept the ESA Letter. It happens only in below cases:

      • If the ESA poses a direct threat to the safety of other residents or significant damage to the property, based on objective evidence.
      • When the tenant or resident does not follow the established procedures or provide necessary documentation for the ESA request.

    C)- If the customer adopts a new pet, replaces an existing pet, or decides not to live with the pet for any reason.

    D)- Once eligibility verification has been initiated, the service fee becomes non-refundable.

    E)- Refunds will not be granted if the user provides false or misleading information during the eligibility verification process.

    5. Refund Processing:

    To request a refund, you must contact our customer support team at [customer support email info@perfectesaletter.com] within the specified timeframes for each refund type.

    Refund requests must include the following information:

    • Full name used during the transaction
    • Transaction ID
    • Reason for the refund request

    A)- The refund process will be initiated upon successful verification of the eligibility criteria for a refund.

    B)- Refunds will be processed within seven (7) working days from the date the refund request is approved.

    C)- Refunds will be credited using the same payment method used for the original transaction.

    6. Changes to Refund Policy:

    We retain the right to modify, update, or alter this Refund Policy at our discretion without prior notice. Changes will be effective upon being posted on the Website.

    By utilizing the services offered by www.perfectesaletter.com, you acknowledge your acceptance of the terms set forth in this Refund Policy.

    If any aspect of this policy is not agreeable to you, please refrain from engaging with our services.